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HOMEUSING PAVESET UP
  • PAVE INSPECT DEALER KNOWLEDGE BASE
  • Using PAVE
    • WHY PAVE?
    • HOW PAVE WORKS
      • Logging In
      • Capture Link
      • Guided Capture
      • Captured Photos
      • Monitoring In-Progress Inspections
      • VIN Decode: Vehicle Information
      • Detected Damages
      • Grading
      • KBB Book Values
      • Sharable HTML Vehicle Park Page
      • PDF Condition Report
      • Setting Up Users
      • Website Widgets & Shareable Links
        • Website WIdgets
        • Editing an existing Website Widget
        • Creating Shareable Links
          • Adding a Shareable Link to your iPhone.
          • Adding a Shareable Link to your ANDROID phone.
    • PAVE USERS
      • Appraiser
      • Customer
      • Salesperson
      • BDC Agent
      • Chat Agent
      • Leasee
    • PAVE CAPTURE TROUBLESHOOTING GUIDE
      • iPhone (iOS) Issues
        • Does my mobile phone work with PAVE?
        • Can't Access Camera - Incorrect Web Browser Usage
        • Can't Access Camera - Camera Permission Not Enabled
        • Camera Screen is Locked and won't Rotate
        • Inspection Get's Stuck
        • Inspection Won't Begin or Complete
        • Getting Back to an In-Progress Inspection
        • Why do I keep getting asked to retake pictures?
      • Android Phone Issues
        • Does my mobile phone work with PAVE?
        • Can't Access Camera - Incorrect Web Browser Usage
        • Can't Access Camera - Camera Permission Not Enabled
        • Camera Screen is Locked and won't Rotate
        • Inspection Get's Stuck
        • Inspection Won't Begin or Complete
        • Getting Back to an In-Progress Inspection
        • Why do I keep getting asked to retake pictures?
  • Additional Features
    • Creating Dealership Account
    • Billing - Pay as you Go
    • Dealer Group Dashboard
    • Integrating vAuto Provision
    • Editing Vehicle Information
    • Text Notifications
    • Customer Disclosures
    • Bulk Links
    • Accuracy & Limitations
    • TERMS OF SERVICE
  • Import
    • Creating
    • Preview
    • Editing an existing Website Widget
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On this page
  • Problem
  • Capture won't advance or I get a black screen after each picture and have to start over.
  • Cause
  • It's possible that your website browser history (cache) needs to be cleared.
  • Solution
  • 1) Click on the Chrome Icon from your Home Screen
  • 2) Tap the vertical three-dot icon at the top right, to open a dropdown menu.
  • 3) Tap History, then Clear browsing data.
  • 4) Select the Advanced Tab. Select Cached images and files. Click “CLEAR DATA”

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  1. Using PAVE
  2. PAVE CAPTURE TROUBLESHOOTING GUIDE
  3. Android Phone Issues

Inspection Get's Stuck

PreviousCamera Screen is Locked and won't RotateNextInspection Won't Begin or Complete

Last updated 3 years ago

Was this helpful?

Problem

Capture won't advance or I get a black screen after each picture and have to start over.

Cause

It's possible that your website browser history (cache) needs to be cleared.

Solution

1) Click on the Chrome Icon from your Home Screen

2) Tap the vertical three-dot icon at the top right, to open a dropdown menu.

3) Tap History, then Clear browsing data.

4) Select the Advanced Tab. Select Cached images and files. Click “CLEAR DATA”

Select "Chrome"
Select the "Three Vertical Dots"
Select "History"
Select "Advanced" and then "Cached images and files".