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HOMEUSING PAVESET UP
  • PAVE INSPECT DEALER KNOWLEDGE BASE
  • Using PAVE
    • WHY PAVE?
    • HOW PAVE WORKS
      • Logging In
      • Capture Link
      • Guided Capture
      • Captured Photos
      • Monitoring In-Progress Inspections
      • VIN Decode: Vehicle Information
      • Detected Damages
      • Grading
      • KBB Book Values
      • Sharable HTML Vehicle Park Page
      • PDF Condition Report
      • Setting Up Users
      • Website Widgets & Shareable Links
        • Website WIdgets
        • Editing an existing Website Widget
        • Creating Shareable Links
          • Adding a Shareable Link to your iPhone.
          • Adding a Shareable Link to your ANDROID phone.
    • PAVE USERS
      • Appraiser
      • Customer
      • Salesperson
      • BDC Agent
      • Chat Agent
      • Leasee
    • PAVE CAPTURE TROUBLESHOOTING GUIDE
      • iPhone (iOS) Issues
        • Does my mobile phone work with PAVE?
        • Can't Access Camera - Incorrect Web Browser Usage
        • Can't Access Camera - Camera Permission Not Enabled
        • Camera Screen is Locked and won't Rotate
        • Inspection Get's Stuck
        • Inspection Won't Begin or Complete
        • Getting Back to an In-Progress Inspection
        • Why do I keep getting asked to retake pictures?
      • Android Phone Issues
        • Does my mobile phone work with PAVE?
        • Can't Access Camera - Incorrect Web Browser Usage
        • Can't Access Camera - Camera Permission Not Enabled
        • Camera Screen is Locked and won't Rotate
        • Inspection Get's Stuck
        • Inspection Won't Begin or Complete
        • Getting Back to an In-Progress Inspection
        • Why do I keep getting asked to retake pictures?
  • Additional Features
    • Creating Dealership Account
    • Billing - Pay as you Go
    • Dealer Group Dashboard
    • Integrating vAuto Provision
    • Editing Vehicle Information
    • Text Notifications
    • Customer Disclosures
    • Bulk Links
    • Accuracy & Limitations
    • TERMS OF SERVICE
  • Import
    • Creating
    • Preview
    • Editing an existing Website Widget
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On this page
  • Problem
  • You may be having a problem accessing the internet.
  • Cause
  • Your phone may not have an adequate Wi-Fi or cellular signal.
  • Solution
  • Your phone may not have an adequate Wi-Fi or cellular signal.
  • 1) Make sure that your mobile phone has a strong signal (Wi-Fi or cellular) before beginning capture.
  • 2) At the completion of capture, make sure that you have or have returned to a strong signal and wait for the inspection processing to complete.
  • 3) Some Wi-Fi connections have a firewall that prevents PAVE from functioning properly. Try disabling your Wi-Fi connection and use cellular instead.

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  1. Using PAVE
  2. PAVE CAPTURE TROUBLESHOOTING GUIDE
  3. Android Phone Issues

Inspection Won't Begin or Complete

PreviousInspection Get's StuckNextGetting Back to an In-Progress Inspection

Last updated 3 years ago

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Problem

You may be having a problem accessing the internet.

Cause

Your phone may not have an adequate Wi-Fi or cellular signal.

Solution

Your phone may not have an adequate Wi-Fi or cellular signal.

1) Make sure that your mobile phone has a strong signal (Wi-Fi or cellular) before beginning capture.

2) At the completion of capture, make sure that you have or have returned to a strong signal and wait for the inspection processing to complete.

3) Some Wi-Fi connections have a firewall that prevents PAVE from functioning properly. Try disabling your Wi-Fi connection and use cellular instead.